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casestudy Capital Markets

Ten Hot Topics for Company Secretaries – 2023/24

Tuesday, 12 December 2023

In this briefing we take a look at ten key areas that company secretaries should be aware of as we enter 2024. Some of these are matters which have been on our radars over the past 12 to 18 months, and will continue to warrant close attention over the course of the coming year.

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casestudy Customer Engagement

Delivering A Global Solution To Benefit Local Consumers

Friday, 8 December 2023

Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.

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casestudy Customer Engagement

Water Company Invests In Measuring Customer Satisfaction

Thursday, 9 November 2023

Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology. 

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Tour Operator Case Study 800X600
casestudy Customer Engagement

Driving Business Improvements For One Of The UK’s Leading Tour Operators

Thursday, 9 November 2023

As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.

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casestudy Corporate Governance

The Deciding Factor Engaging Shareholders On Net Zero Initiatives

Friday, 6 October 2023

EQ were asked by an international FTSE 250 client to support with their focus on climate change. By using our detailed ‘Net Zero Initiatives’ analytical report, the client gained fact-based insights into their investors’ involvement and interest in climate-change initiatives.

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Customer Satisfaction For Automotive Companies
casestudy Customer Engagement

Customer Satisfaction For Automotive Companies - A Case Study

Friday, 15 September 2023

When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study. 

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