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Retail Banking Case Study 800X600
casestudy Customer Engagement

Transforming Complaint Handling for Financial Services Organisations

Thursday, 13 June 2024

As an example of the extraordinary trust and confidence our clients place in us, EQ Customer Resolutions has deployed Europe’s largest complaint handling system for one of the UK's major retail banks, reaching 70,000 users.

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A Futuristic Orange Subway Station Corridor With Motion Blurred Commuters At Rush Hour Copy
casestudy Capital Markets

EasyJet Employee Share Plans - Case study

Friday, 10 May 2024

easyJet is a low-cost European airline and one of the largest European airlines with a workforce of around 17,000. Much of this workforce (around 90%) perform flight and ground operations with the remainder performing administrative and managerial roles.

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Drax Case Study 800X600
casestudy Employee Engagement

Award Winning Approach To Financial Education And Fostering Employee Share Ownership

Monday, 15 April 2024

Drax Group plc, a global leader in sustainable energy solutions employing 3,400 individuals worldwide, with a significant workforce of 2,500 based in the UK, embarked on a transformative journey to foster employee participation and engagement through an innovative approach to its all-employee share plans.

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Kier Case Study Thumbnail
casestudy Capital Markets

Kier Case Study

Friday, 5 January 2024

EQ was asked to work closely with Kier on the strategy to bring share plans to all employees, and the rollout of both high-tech and traditional solutions supported by consistent communications across a diverse workforce, many of whom are offline.

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Delivering A Global Solution To Benefit Local Consumers 800X600
casestudy Customer Engagement

Delivering A Global Solution To Benefit Local Consumers

Friday, 8 December 2023

Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.

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Woman Talking On Phone
casestudy Customer Engagement

Water Company Invests In Measuring Customer Satisfaction

Thursday, 9 November 2023

Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology. 

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