Natalie Poller Head of European SaaS & Channel Partners at Equiniti Introduction and what your role is at EQ
I have recently started a new role as Head of European SaaS & Channel Partners, with my team based across the UK and Amsterdam. I am responsible for supporting the Monidee business in Amsterdam, ensuring compliance with EU data residency requirements, and supporting clients using the tOption SaaS platform, including those operating in a reseller capacity. I also contribute to the strategic direction and development of the platform, helping us consider how we continue to evolve our offering to meet the changing needs of our clients and partners.
What office are you located at?
I work in the Birmingham office, at Kingsgate House, where our UK Customer Experience Centre is based.
What’s happened in your career up to this point?
I have been in the Shareplans industry for the past 20 years and started at a contact centre with another provider. I worked my way through the business learning the different types of Share plans, joining EQ 11 years ago as a Relationship Manager. Five years ago, I moved into the Senior Director of the Discretionary plan’s role managing a team of 14 Relationship Managers, and now into my new role as part of the Global part of the business and seeing where we can take that.
What do you like about EQ?
I've had the opportunity to develop through different roles during my 11 years at EQ, which has allowed me to keep learning, take on new challenges, and build my career in different directions.
What's your biggest EQ achievement?
I led the expansion of the Relationship Management function, growing the team from 4 to 14 Relationship Managers and built a successful, nationally dispersed team across the UK. I'm particularly proud of creating a strong team that both delivers for our clients and supports each other's development and success.
What are you looking forward to in the future at EQ?
I'm looking forward to strengthening client relationships, taking on new challenges, and continuing to grow my impact within the business. I'm particularly excited about learning more about the global side of EQ, working with our European teams and partners, and exploring how we can continue developing our SaaS offering for clients.
Do you have a fun fact to share?
I recently got an 18-month-old miniature Dachshund who is a challenge, but a good one!
A big thank you to Natalie for sharing her thoughts with us.