EQ Views
6 Ways To Make Your Bereavement Support Customer-Centric From The First Moment
11 March 2019Is there a more important time to get your customer service right than when dealing with a death? Based on our experience ensuring we offer a best practice bereavement process through our specialist Benefactor team, here are Equiniti’s tips on making that first touchpoint first-class.
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Thought Leadership Conference Summary
07 March 2019On Feb 26th at the Radisson Blu Portman Hotel in London was Equiniti Credit Services’ second annual thought leadership conference. With the event taking place just over a month before the official date of Brexit on 29th March, one of the main topics was Lending in Uncertain Times.
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EQ Boardroom Bulletin – March 2019
01 March 2019Welcome to our monthly bulletin of what’s happening within the financial services industry that impacts the share registration and employee share plans space.
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Three Pension Engagement Trends For 2019
21 February 2019Pensions engagement has often lagged behind the ‘cutting edge’ of communications technology, but over the past few years, it’s been catching up and at last the gap seems to be closing.
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Making Sense Of The Proxy Voting Chain
18 February 2019The proxy voting chain is the complex flow of parties and processes involved in the execution of voting instructions. In the UK, this ecosystem is complex, opaque and even anachronistic. It comprises multiple intermediaries between company and investor, adding layers of complexity and presenting the potential for many mistakes.
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How To Prevent News Of A Cold Snap Causing Call Centre Panic
14 February 2019When temperatures plummet, companies face a double-pronged attack on call centre capacity: staff struggle to make it in, while customer calls rise due to bereavements. So how can companies not just cope but treat the situation as business-as-usual? Michael Kennelly, Business Development Director at Equiniti, explains.
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