Customer Remediation Specialist Resources

Specialist Customer Management Resourcing To Solve Complex Customer Challenges.

Customer expectations are ever-growing, and regulation adds more complexity. We help clients by sourcing specialist industry experts and delivering large-scale customer projects.

As a trusted resourcing partner, we deliver the right people, at the right time, in the right place. EQ helps you comply with regulatory challenges whilst improving customer engagement. We even help to maintain excellent reputations.


EQ Delivers Just The Right People Solutions

Our specialists can help you with a wide variety of customer-facing challenges.

Business Process Optimisation

Our business process team is made up of experienced subject matter experts. We work with you to understand your needs and to build a solid solution. We have experts in a range of disciplines such as: customer treatments, conduct risk, data analysis, and process design.

Regulatory Services

We provide expert recommendations and guidance. EQ assists organisations with the interpretation, implementation, and monitoring of regulatory compliance; ensuring issues and risks can be identified and mitigated.

Complaints Management

Our comprehensive complaint management service supports our clients through every stage of a regulated complaint; from data validation and making initial contact, right through to payment and redress solutions.

Past Business Review & Remediation

EQ’s past business review improves current operations. It mitigates the risk of future mis-selling and reduces reputational damage. Our end-to-end remediation solutions help you proactively manage complaints or cases before they escalate.

Actuarial Services

Within our UK-wide network of actuarial talent, EQ have great diversity and excellence. We give you access to individuals with the right skills, experience, and qualifications to meet the most exacting project requirements.

Specialist Pensions Services

We provide highly experienced, qualified pensions professionals to any location in the UK. From Pensions Administrators to Project Managers and Business and Systems Analysts, we have the skills you need. Even at short notice.

Project Management

We offer professional support services to a range of regulated organisations such as retail banks, credit card providers and building societies. Resources include Programme Directors and Managers, Project Managers, MI and Business Analysts and Operations Managers.

Training

Our training professionals can design and deliver bespoke training programmes for your organisation. Programmes may include training needs analysis, regulatory change and compliance training, excellence in complaint handling and customer service, as well as process improvements.


Delivering Customer Facing Excellence For Your Business

For over 20 years, we’ve delivered large-scale customer projects for the UK’s largest regulated businesses. Our clients include 11 of the UK’s leading banks. As a regulated business ourselves, Equiniti provide services to over 36m consumers around the world.

5,000+

active consultants in our resource pool

2 week

average on boarding time

40+

businesses trust us with their customer service

25%

reduction in resolution time for complex cases

CASE STUDY

Working Together Through COVID-19

Lending Stream, who offer 6-month short-term loans as an alternative to payday loans, discuss how our resourcing team stepped in to support their customer facing operations during the pandemic.

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Discover our Flexible Service Options 

Our resources flex with you. From a single subject matter expert to a team of hundreds. Our resources are as unique as your business needs. Projects can be delivered at your location or outsourced at one of our specialist offices. With us you can:

  • Fill skills gaps – help your teams manage activity peaks.
  • Maintain service levels – we can own projects within your business.
  • Outsource a problematic programme – EQ can run projects from a dedicated contact centre.
  • Scale-up with strength – we use expert resources from across our organisation.

Meet The Team

Our specialist resourcing team is proud to work with the most highly regulated customer-facing organisations in the world.

Anthea

Anthea Coulter
Account Director

Anthea believes in delivering the best outcomes for businesses and consumers. Her many years’ experience within financial services covers General Insurance, Life and Pensions and Banking. Anthea focusses on operational effectiveness and people skills.

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Beneditta

Beneditta Mcmanus
Account Director

Beneditta supports companies in achieving their business objectives, delivering change programmes, regulatory compliance and growth. Her 15 years’ experience includes working with General Insurance, Financial Services, FMCG and Pharmaceutical organisations.

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Dan Denyer

Dan Denyer
Account Director

With more than 20 years’ experience in delivering solutions for clients, Dan is passionate about ensuring fair outcomes for customers. As a hands-on leader, Dan understands the need to provide cost-effective, flexible solutions across a broad spectrum of industries, including banking, insurance and utilities.

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Talk To Us Today

Talk to one of our resourcing experts about how EQ can help solve your customer facing challenges.

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