Using just one online notification, The Death Notification Service (DNS) lets consumers tell multiple companies of their need to register a death. The purpose? To reduce the emotional and administrative burden on the relatives of deceased customers.
The online portal also supports your in-house team. With some significant operational benefits, alongside improved customer service, there is the potential to improve reputation.
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Benefit from reduced costs and improved efficiency with our secure, automated service.
Timely and validated notifications increase efficiency and accuracy in the death notification process.
Enhanced customer experience and interactions improves reputation with customers and the regulator.
Reduced call volumes, emails and post interactions release contact centre resource to deliver other initiatives for customers.
notifications of death processed per annum
reduction in cost for each notification
death validation, and identity of the notifier, confirmed
working with the best industry-standard bereavement principles
online service, always available
Paragon Bank explains why they joined the DNS and how it provides better customer service.
Beth shares experiences of using the DNS and the difference it made when her mother died.
Visit the DNS site to find out more about how the bereaved use it…
With the UK’s leading customer-focussed businesses, you’ll be in excellent company
The DNS delivers a strong customer experience through the death notification journey. It brings tangible commercial benefits to your business too.
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Adopting the DNS can help reduce the financial and emotional burden on your business, staff and customers. Find out how.
BROCHURE
Find out more about the cost and time savings, as well as the operational improvements the DNS can provide.
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