EQ Views
How Intelligent Automation Helps Create Lasting Loyalty
Wednesday, 29 July 2020Customer experiences are made up of ‘Moments of Truth’; when a person engages with your business through key touchpoints.
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Putting Thoughtfulness And Company Culture At The Centre Of Customer Engagement
Tuesday, 7 July 2020There is no doubt that customer engagements have been more challenging recently as an influx of communications from anxious and vulnerable consumers coincided with huge operational upheaval as everyone began working from home.
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Championing The Vulnerable In Utility Services
Monday, 9 March 2020The gap between good and bad customer service is widening in the utility sector. Both energy and water companies were identified as key culprits in overcharging customers and the CAB called for regulators to do more to tackle this growing problem, particularly with regard to vulnerable customers.
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Living To Be An Octogenerian?
Monday, 20 January 2020The most common age of death for men has increased over the last four years, peaking in 2018. Stuart Simpson - Head of Equiniti Benefactor (our bereavement services that deal with more than 1,000 notifications of death in the UK each day) reflects on what this means for people.
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5 Drivers Determining The Future of The Energy Sector
Wednesday, 3 July 2019Climate change, customers, regulation, technology, skills and workforce. Those are the five pillars Utility Week believes underpin the future of utilities, leading to the radical transformation of the sector by 2050.
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6 Ways To Make Your Bereavement Support Customer-Centric From The First Moment
Monday, 11 March 2019Is there a more important time to get your customer service right than when dealing with a death? Based on our experience ensuring we offer a best practice bereavement process through our specialist Benefactor team, here are Equiniti’s tips on making that first touchpoint first-class.
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