EQ Views - Equiniti

Customer Engagement

Living To Be An Octogenerian?

Monday, 20 January 2020

The most common age of death for men has increased over the last four years, peaking in 2018. Stuart Simpson - Head of Equiniti Benefactor (our bereavement services that deal with more than 1,000 notifications of death in the UK each day) reflects on what this means for people.

Customer Engagement

5 Drivers Determining The Future of The Energy Sector

Wednesday, 3 July 2019

Climate change, customers, regulation, technology, skills and workforce. Those are the five pillars Utility Week believes underpin the future of utilities, leading to the radical transformation of the sector by 2050.

Customer Engagement

6 Ways To Make Your Bereavement Support Customer-Centric From The First Moment

Monday, 11 March 2019

Is there a more important time to get your customer service right than when dealing with a death? Based on our experience ensuring we offer a best practice bereavement process through our specialist Benefactor team, here are Equiniti’s tips on making that first touchpoint first-class.

Equiniti image - Complaints solutions 400 x 300

Customer Engagement

End-To-End Complaints Management

Tuesday, 31 October 2017

Scott Shields, Managing Director - Equiniti Charter, explains how client collaboration is key.

Customer Engagement

On a journey

Monday, 27 July 2015

Equiniti’s new customer journey model for Bereavement Services is making a big impact

Customer Engagement

Practical Hints And Tips For Working With The FOS

At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.