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EQ Complaints Persist As Consumer Duty Looms
article Customer Engagement

Complaints Persist As Consumer Duty Looms

22 February 2023

With the deadline for Consumer Duty compliance less than six months way, and expectations increase for financial services firms to put customers’ needs first, we review the latest FCA commentary on complaints data.

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Equiniti Gaming And Betting Industry Told To Work Harder On Vulnerability Data
article Customer Engagement

Gaming And Betting Industry Told To Work Harder On Vulnerability Data

09 February 2023

EQ's Anthony Eghan previews the Government’s long-delayed white paper on gaming and betting reforms, and what this means for how operators gather, analyse and manage customer data.

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88448EQG EQ Views Prepayment Meters 400X300
article Customer Engagement

Prepayment Meters Under Scrutiny By Regulator And Government

24 January 2023

As the use of prepayment meters comes under scrutiny, we look at whether they are responsible. In this article, we discuss the situation and consider the focus areas for development.

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88448EQG EQ Views Consumer Duty 400X300
article Customer Engagement

A Winning Approach To Consumer Duty

17 January 2023

With the compliance deadline for Consumer Duty a little over six months away EQ explores some of the key issues that financial services firms should be working on right now – and why embracing the process will give you a competitive edge.

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Customer Resolution Motor Finance Complaints
article Customer Engagement

The Increasingly Complex World Of Motor Finance Complaints

07 December 2022

As complaints in the motor finance sector increase in number and complexity, EQ looks at the challenges the sector faces in keeping their customers happy, and their businesses profitable.

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Equiniti Easing The Pressure On Mortgage Lenders
article Customer Engagement

Easing The Pressure On Mortgage Lenders

05 December 2022

EQ explores the rising tide of financial vulnerability in the mortgage market and the many challenges facing lenders in this climate. We also review the support available to them as they manage increasing numbers of complex customer situations.

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