EQ Views
Preparing for FCA Buy Now Pay Later Regulation
Friday, 13 March 2026With the FCA confirming the package of regulations that BNPL firms need to adhere to, we review what steps they need to take now to be fully compliant by the FCA's deadline.
Read More
FCA Releases Motor Finance Redress Scheme Update
Thursday, 5 March 2026As the FCA publishes an update regarding the proposed consumer redress scheme for motor finance lenders, EQ Customer Resolutions share our initial thoughts on the revised approach and the potential impacts for operationalising the scheme.
Read More
Operationalising Stage 4 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme
Monday, 22 December 2025In the last in our series on operationalising the FCA's Motor Finance Compensation Scheme, we review Stage 4 - Communicating redress outcomes and also look at how firms can manage the whole timeline.
Read More
Operationalising Stage 3 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme Calculation of Redress
Thursday, 20 November 2025In our series on operationalising the FCA's Motor Finance Compensation Scheme, we review the different methodologies set out for Stage 3 - Calculation of Redress.
Read More
Operationalising Stage 2 Of The FCA’s Proposed Motor Finance Consumer Redress Scheme
Tuesday, 28 October 2025In our series on operationalising the FCA's Motor Finance Compensation Scheme, we review Stage 2 – Liability Assessment, which sets out the steps firms would take to determine whether customers qualify for compensation.
Read More
Operationalising Stage 1 of the FCA Motor Finance Compensation Scheme
Thursday, 16 October 2025Our EQ remediation experts set out the key steps and considerations for operationalising the first stage of the Motor Finance Compensation Scheme, and how to manage the tight timelines the FCA has mandated for this first phase.
Read More