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With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.
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We look at 10 ways in which gambling firms can use complaints data to meet regulatory obligations, allow them to prioritise customer well-being, and take steps to mitigate the potential negative impacts of their services.
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FinTechs are transforming the way we handle finances, offering speed, convenience, and access to services like never before. However, managing customer service and complaints remains key and here, we explore why fast-growing FinTech companies should take complaints seriously.
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EQ reviews the main talking points from the newly released complaints data from the FCA. With the Consumer Duty now rolled out, the regulator will be looking for improvement in this key area of customer service.
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Integration of a specialist complaints system was one of the top three priorities in a recent survey carried out by EQ. Recognising the challenge this presents for companies, Anthony Eghan sets out the benefits of such integration and how using specialist complaints systems can work more effectively alongside existing systems.
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We demonstrate the pivotal role of specialised complaints management systems in driving efficient complaint resolution processes and explore ways through which effective complaints management, translates into substantial long-term cost savings.
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