Without Boundaries Letting Customer Voices Be Heard 3
Financial Services Regulation

Letting Customer Voices Be Heard

21 February 2022

The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.

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Without Boundaries How To Empower Colleagues To Support Consumers 4[1]
Financial Services Regulation

How To Empower Colleagues To Support Consumers

21 February 2022

In this article, Louise Kirkwood, Head of Customer Insight and one of our vulnerable customer champions, looks at the practical steps regulated businesses can take to empower their colleagues to deliver positive customer outcomes.

 

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78250EQD Imagery For Consumer Duty Article V12 (1)
Financial Services Regulation

FCA Continues Customer Focus With New Consumer Duty Consultation

25 January 2022

EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.

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FCA Better Outcomes
Financial Services Regulation

The Customer Focussed Future Of The Consumer Credit Sector

19 November 2021

The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.

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Financial Services Regulation

Using Trouble-Shooting To Transform

09 September 2021

Remediation is fundamental in highly regulated sectors. Explore the key stages of remediation analysis and understand how these lead to business transformation.

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Regulation Campaign Hub Images 800X600 Joinedcircles
Financial Services Regulation

Don’t Be Weak In Spotting Vulnerability

09 September 2021

Martin Kisby, Director of Compliance at Equiniti Credit Services, offers some guidance on how to identify vulnerability. Martin asks: Is a definition of a vulnerable consumer really as simple as the FCA’s?

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