EQ Views

Handling Volume Spikes: Scaling BNPL Customer Operations Safely

BNPL regulation is set to drive a surge in customer demand, complexity, and risk from July 2026, putting unprecedented pressure on customer operations. Here, EQ Customer Resolutions explore how firms can scale safely, maintain control, and protect outcomes through flexible, specialist resourcing.

FCA Review Of Listing Rules For Investment Trusts

The FCA’s latest review of Listing Rules for investment trusts highlights a continued focus on shareholder rights, governance and managing conflicts of interest. Here’s what issuers need to know.

Sharesave At 46: Why It Still Matters In Today’s Workplace

Sharesave turns 46, and remains a simple, trusted way for employees to save, build ownership and strengthen long‑term engagement.

How Insight Led Complaint Handling Makes The Difference

Dematerialisation And Digitisation Of A Shareholding Framework

How have global markets transitioned away from paper share certificates? Explore key approaches to dematerialisation and what they mean for UK issuers.

What Are Proxy Advisors And What Do They Do?

We outline what Proxy Advisors do, why their reports require active management, and how Equiniti’s Proxy Team supports issuers in achieving successful outcomes.