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Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 4: Supporting Vulnerable Customers And Staff

16 December 2021

Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.

Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 3: Adapting To Regulatory Change

08 December 2021

Martin Kisby from EQ Credit Services and Steve Peacock from Oplo discuss the challenges of adapting quickly to regulatory change.

Financial Services Regulation

The Customer Focussed Future Of The Consumer Credit Sector

19 November 2021

The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.

Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 2: Customer Vulnerability In 2021

17 November 2021

Martin Kisby from EQ Credit Services and Nicki Osborne from M&G plc sat down to explore what customer vulnerability means today.

Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 1: The Importance Of Operational Resilience

01 November 2021

Anthea Coulter from EQ Hazell Carr and Scott Woolveridge from Gain Credit recently sat down to discuss how operational resilience has taken centre stage.

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Financial Services Regulation

Using Trouble-Shooting To Transform

09 September 2021

Remediation is fundamental in highly regulated sectors. Explore the key stages of remediation analysis and understand how these lead to business transformation.