Without Boundaries Letting Customer Voices Be Heard 3
Financial Services Regulation

Letting Customer Voices Be Heard

21 February 2022

The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.

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Without Boundaries How To Empower Colleagues To Support Consumers 4[1]
Financial Services Regulation

How To Empower Colleagues To Support Consumers

21 February 2022

In this article, Louise Kirkwood, Head of Customer Insight and one of our vulnerable customer champions, looks at the practical steps regulated businesses can take to empower their colleagues to deliver positive customer outcomes.

 

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78250EQD Imagery For Consumer Duty Article V12 (1)
Financial Services Regulation

FCA Continues Customer Focus With New Consumer Duty Consultation

25 January 2022

EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.

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Reg Campaign Podcasts
Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 4: Supporting Vulnerable Customers And Staff

16 December 2021

Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.

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Series 1, Episode 3 Adapting To Regulatory Change
Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 3: Adapting To Regulatory Change

08 December 2021

Martin Kisby from EQ Credit Services and Steve Peacock from Oplo discuss the challenges of adapting quickly to regulatory change.

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FCA Better Outcomes
Financial Services Regulation

The Customer Focussed Future Of The Consumer Credit Sector

19 November 2021

The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.

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