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The FCA has indicated that it will be proactively monitoring all BNPL advertisements and those failing to comply with the rules could result in a fine, withdrawal of permissions, or a criminal offence.
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Richard Carter and Alex Mollart discuss the growing importance that consumers are placing on the green credentials of lenders, and how both the individual borrower and the organisation can benefit in the long term.
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Richard Carter, from EQ Credit Services and Louis Rix from 247 Money discuss diverse borrower needs, the impact of COVID and the current lending environment.
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The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.
Read More![Without Boundaries How To Empower Colleagues To Support Consumers 4[1]](https://eqdotcom.azureedge.net/dotcom-cache/7/6/5/9/f/a/7659fadf4cbf14d86530e571218164bb7ee0eedd.jpg)
In this article, Louise Kirkwood, Head of Customer Insight and one of our vulnerable customer champions, looks at the practical steps regulated businesses can take to empower their colleagues to deliver positive customer outcomes.
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EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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