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EQ Credit Services Buy Now Pay Later
article Financial Services Regulation

FCA Warns Buy Now Pay Later Firms About Misleading Adverts

22 September 2022

The FCA has indicated that it will be proactively monitoring all BNPL advertisements and those failing to comply with the rules could result in a fine, withdrawal of permissions, or a criminal offence.

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Data Insights Podcast Series 1 Episode 5
Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 5: Understanding Customer Data Insights

19 August 2022

Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.

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Without Boundaries Letting Customer Voices Be Heard 3
article Financial Services Regulation

Letting Customer Voices Be Heard

21 February 2022

The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.

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Without Boundaries How To Empower Colleagues To Support Consumers 4[1]
article Financial Services Regulation

How To Empower Colleagues To Support Consumers

21 February 2022

In this article, Louise Kirkwood, Head of Customer Insight and one of our vulnerable customer champions, looks at the practical steps regulated businesses can take to empower their colleagues to deliver positive customer outcomes.

 

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78250EQD Imagery For Consumer Duty Article V12 (1)
article Financial Services Regulation

FCA Continues Customer Focus With New Consumer Duty Consultation

25 January 2022

EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.

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Reg Campaign Podcasts
Financial Services Regulation

The Equiniti Podcast – Series 1, Episode 4: Supporting Vulnerable Customers And Staff

16 December 2021

Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.

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