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Automating Complaints Handling For Financial Services Firms 900X330

Automating Complaints Handling for Financial Services Firms

Friday, 17 May 2024

How to benefit from automation

In our best practice guide we highlight how automation, as part of the complaints management process, can support frontline customer service teams to continue delivering exceptional customer outcomes.

With the FCA's Consumer Duty putting a focus on continual improvement in how businesses treat their customers, EQ's whitepaper explores the vital role technology and automation can play. 

From this guide you will:

  • Learn how automation can support staff to boost performance and compliance.
  • Understand how technology can help achieve customer service goals.
  • Develop a complaint management action plan that delivers actionable MI for continual operational improvements.

Download your copy today