This will mean that any paper service communications currently being sent to CSN shareholders who hadn’t provided a contact preference will be served as a digital version available in the Shareview repository. So far, 50% of EQ’s CSN issuer clients have already signed up to the changes.
Key stages
- CSN shareholders will be advised of the changes in the next available paper mailing (AGM mailing, annual paper statement mailing or standalone mailing) with CSN terms & conditions being updated to signpost the move to digital by default.
- Any shareholders already opting for email communications through Shareview will continue to receive this option and will not need to take any further action.
- Any shareholders who already opted for paper will continue to receive paper.
- Shareholders can opt for paper by registering for Shareview and selecting post as their contact preference.
Key benefits
- Reduction in paper and postage costs.
- Enhanced digital experience and choice.
- Increase in Shareview take-up and driving digital engagement.
- Laying the foundation for expansion for other communications in future.
- Aligns with EQ’s ESG goals.
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