Mohammed Eliaz Operations Manager Introduction and what your role is at EQ
I’m Mohammed Eliaz, an experienced Operations Manager at Equiniti India, where I’ve been part of the team for over 11 years. My role involves leading and managing the UK Employee Share Plan operations team, ensuring seamless service delivery and operational excellence for our clients. I focus on driving efficiency, fostering collaboration, and implementing situational leadership to empower my team and deliver outstanding results. Working at Equiniti has given me the opportunity to contribute to innovative solutions that support businesses and their employees globally.
What office are you located at?
I’m based at Equiniti’s Chennai office, located in the DLF SEZ IT Park, Manapakkam. This location is special because it’s not just a hub for advanced technology and operations—it’s a place where collaboration and innovation thrive. Our Chennai team plays a vital role in delivering world-class services for Equiniti’s global clients. Personally, I love the energy here—the modern infrastructure, vibrant work culture, and the sense of community make it an inspiring environment to grow and contribute.
What’s happened in your career up to this point?
My career at Equiniti has been an incredible journey of growth, learning, and resilience. I joined as a Team Leader in April 2014 and was promoted to Operations Manager in November 2021. Today, I manage teams across three locations—Chennai, Bangalore, and Worthing, UK—driving operational excellence and client satisfaction.
One of my proudest milestones has been leading a team of over 250+ FTEs in 2022, ensuring seamless service delivery during a period of significant transformation. This journey hasn’t been without challenges—navigating the COVID pandemic in 2020 and 2021 required agility and a strong focus on employee well-being while maintaining business continuity. In 2021 and 2022, we faced high attrition, which tested our leadership and engagement strategies. These experiences taught me the value of adaptability, resilience, and the power of teamwork.
Every step has reinforced my passion for empowering people and building high-performing teams that make a real difference.
What do you like about EQ?
What I truly appreciate about Equiniti is its strong culture built on four core values:
Trusted – We deliver on our promises and maintain integrity in everything we do.
Collaboration – Working together across teams and geographies is at the heart of our success.
Improve – Continuous improvement is encouraged, empowering us to innovate and enhance processes.
Commercial – We focus on creating value for our clients and the business, ensuring sustainable growth.
Over the years, I’ve seen how these values shape our work environment and drive excellence. Equiniti not only invests in learning and development but also fosters teamwork and a client-first mindset. Most importantly, it’s the people—the colleagues who live these values every day—that make Equiniti a great place to work.
What's your biggest EQ achievement?
As I mentioned, one of my proudest achievements at Equiniti was successfully leading a team of over 250+ FTEs across three locations. challenges like high attrition, we maintained operational excellence and delivered exceptional client service.
Along the way, I’ve been honoured with multiple recognitions, including Leader of the Quarter and Leader of the Year awards, and being part of the Winning Team of the Year. These accolades reflect not just my efforts but the incredible teamwork and collaboration that define Equiniti. These experiences have reinforced my belief in resilience, adaptability, and the power of people working together toward a common goal.
What are you looking forward to in the future at EQ?
At Equiniti, our theme Next Starts Now perfectly reflects our forward-thinking approach and commitment to continuous progress. We’re focused on five strategic priorities that shape our future:
Win with Culture – Building an inclusive, collaborative, and high-performing environment where people thrive.
Grow with Customers – Strengthening relationships and delivering solutions that meet evolving client needs.
Transform through Digitalisation – Leveraging technology to simplify complex processes and enhance customer experience.
Deliver with Excellence – Maintaining operational rigor and service quality at every step.
Conquer New Markets – Expanding our reach and creating new opportunities globally.
These priorities inspire me as a leader to embrace innovation, empower teams, and contribute to Equiniti’s growth journey. The future is exciting, and at Equiniti, Next truly starts now!
Do you have a fun fact to share?
Outside of work, I’m passionate about cricket and was an avid snooker player during my school days. Now, as a proud father of two daughters, I love spending quality time with my family. I’m a jovial and social person who enjoys planning and executing trips with my office colleagues at least once a year—it’s a great way to bond and create lasting memories. For me, life is all about balancing professional excellence with personal happiness.
A big thank you to Eliaz for sharing his thoughts with us.