Scott Rampley Relationship Manager Introduction and what your role is at EQ
I started my life at EQ in queries and complaints making sure that our customers were treated fairly and processes worked as they should. Then I moved into the relationship side of the business and now I do for our clients, what I did for our end customers. I’m the clients’ voice in EQ as much as the voice of EQ, for them.
My portfolio has seen some changes over the years, but my clients range from private register to high street FTSE100 clients, and I’ve always looked after a significant number of Investment Trusts and VCTs. Happily, this means I see it all!
What office are you located at?
Wherever our clients need me 😊.
I have my own office (being one of those who moved to remote working before Covid). As such, I enjoy regular train journeys around the country and am, in fact, writing this from a train heading North after supporting a client AGM. When I’m in our offices it’s always great to meet colleagues when I can. It’s great to put aside time to simply thank people for their help, face to face.
As you’d expect I spend a lot of time in London and it’s nice that I'm recognised by the regulars at our Investment Trust client AGMs. There are several well informed and engaged private investors that come along to most of them. It’s great to know them and understand the questions they’ve shared recently. We’re always working to answer these.
What’s happened in your career up to this point?
When I started in this industry there was talk in the national news of plans to make cheques obsolete and, in more industry focused forums, discussion of UK securities becoming digital only. That was over twenty years ago so it’s nice to see that we’re getting somewhere.
That’s really what I’m looking at; what’s coming next. We’ve had changes over the years, but I’m more interested in what we’re about to get to grips with. The challenge is making the new the BAU.
What do you like about EQ?
We’re all client focused on our team, so we’ll all say how much EQ appreciates and works for our clients. It’s true, but I’ll focus on something else.
Because what I like about EQ is how much my colleagues care. About the work, about our customers, about each other, and yes about our clients. We pitch in, we innovate. We also find solutions in circumstances in which there are many problems, and we often solve these in limited timeframes. It’s the pride taken in getting the job done and delivering what we said we would do. That’s what I like about EQ.
What's your biggest EQ achievement?
Those client relationships that I’ve managed to turn around. I know I’ve done my job when the conversation turns from the problems my client faces, to how we work together as a partnership to solve them. You don’t always get job satisfaction like that.
What are you looking forward to in the future at EQ?
I’ve got a few projects on the go at the moment, so I’m looking forward to getting those completed and seeing what improvements they make to our products.
I’m helping with the review of our CRS processes, taking the opportunity to make changes while we’re implementing the update for ‘CRS2’. It’ll be interesting to see how the harder stance HMRC will take with unengaged shareholders is enacted and what steps we can take on the same subject.
Do you have a fun fact to share?
Over the last decade I’ve flown a plane more than I’ve driven a car. Given it took me four tries to pass my driving test…
A big thank you to Scott for sharing his thoughts with us.