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FOS Downlaod Hero

Practical Hints And Tips For Working With The FOS

Wednesday, 8 September 2021

At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.

This increase shows consumers are increasingly exercising their right to independent adjudication and means that building a good relationship with the FOS is more important than ever.

Our new guide gives practical tips for best practice engagement with the Ombudsman including:

  • Managing FOS escalations
  • Making the most of FOS support services
  • Reducing escalations through best practice complaint handling

Download the guide: