EQ Views
How To Prepare For Vulnerable Customers: Care At Scale
Thursday, 9 September 2021Anthea Coulter, Account Director, Hazell Carr considers why and how organisations should boost consumer and business debt management services now.
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Using Technology To Support Borrowers In Difficult Times
Thursday, 9 September 2021Lenders can help individuals in the economic recovery. In the age of accountable business, regtech goes beyond FCA compliance, to deliver with purpose. So how can lenders help if borrowers aren’t currently spending? They can help manage the burden of backdated payments.
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EQ Gives Expert Comment On FCA Review Into Regulation Of ‘Buy-Now-Pay-Later’ Firms
Thursday, 9 September 2021EQ Credit Services’ Martin Kisby, Director of Compliance provides comment on the FCA’s announcement to review the unsecured credit market following ‘The Woolard Review’. The review comes after the use of buy-now-pay-later credit nearly quadrupled in 2020 to £2.7bn in 2020.
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Paragon Case Study
Tuesday, 20 July 2021EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service. Here’s what she had to say about why Paragon joined, and her thoughts on DNS overall.
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How Is The Utilities Industry Preparing For A Bad Debt Crisis?
Wednesday, 14 July 2021With increasing numbers of their customers falling into financial difficulty, utilities companies face a challenging winter of unpaid bills. But there is a solution – and it’s one that lies in a proactive approach combined with the right people and technology.
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Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors
Thursday, 20 May 2021EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
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