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Customer Engagement
5 Drivers Determining The Future of The Energy Sector
Wednesday, 3 July 2019Climate change, customers, regulation, technology, skills and workforce. Those are the five pillars Utility Week believes underpin the future of utilities, leading to the radical transformation of the sector by 2050.
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Customer Engagement
6 Ways To Make Your Bereavement Support Customer-Centric From The First Moment
Monday, 11 March 2019Is there a more important time to get your customer service right than when dealing with a death? Based on our experience ensuring we offer a best practice bereavement process through our specialist Benefactor team, here are Equiniti’s tips on making that first touchpoint first-class.
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Customer Engagement
End-To-End Complaints Management
Tuesday, 31 October 2017Scott Shields, Managing Director - Equiniti Charter, explains how client collaboration is key.
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