EQ Views
FCA Holding Consultation On Improving The Complaints Reporting Process
Tuesday, 17 June 2025The Financial Conduct Authority launches Consultation paper CP25/13: Improving the complaints reporting process, what does this mean for the future of reporting and how company need to adapt?
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Equiniti’s Death Notification Service – The Equiniti Employee Perspective
Wednesday, 30 April 2025Designed by Equiniti, the Death Notification Service (DNS) is a free and simple service, which allows customers to notify a number of member organisations of a person’s death, at the same time.
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Motor Finance Sector Holds Its Breath After Supreme Court Hearing
Friday, 4 April 2025Following the Supreme Court’s hearing on motor finance commissions, we look at the main points of contention for the case, and what to expect next from both Courts and the Regulator.
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High Demand For Services And Limited Resource: Should You In Or Outsource?
Wednesday, 12 March 2025When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator and executive management. We look at whether in or outsourcing can provide the answer.
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Five Mistakes That Slow Down Remediation
Monday, 10 March 2025Common human approaches to problem solving often work against us when undertaking remediation programmes. Find out how to avoid the most common mistakes in our whitepaper.
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Complaints Handling Best Practice For BNPL Firms
Monday, 17 February 2025With full FCA regulation on the horizon for Buy-Now-Pay-Later (BNPL) products, we look at the what best practice complaints handling looks like for regulated businesses.
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