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We summarise the FCA's recent update for motor finance firms where they set out their financial and operational expectations as their investigation into discretionary commission arrangements continues.
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Equiniti's Death Notification Service surpasses 500,000 notifications sent through the service. This highlights the service's efficiency and reliability, and underscores the compassion and sensitivity with which the DNS handles the delicate matter of death notifications.
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We examine how visibility of complaints and feedback at Board level can support business with both regulatory and ESG responsibilities.
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This report explores the integration of technology into complaint handling procedures, focusing on meeting the stringent requirements set forth by the Office of Rail and Road (ORR).
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The FCA has announced it has decided to pause the 8-week deadline for motor finance firms as part of its ongoing investigation into discretionary commission complaints. We summarise this new development, and what firms can expect moving forward as the FCA and FOS continue to work through this complex issue.
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With the H1 2023 FCA complaints data the last batch to be submitted before the Consumer Duty came into force in the summer, this will be the benchmark by which firms are judged when making improvements moving forward.
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