EQ Views
Are You Ready For The Gambling Reforms?
Wednesday, 13 July 2022As the industry awaits the Government’s White Paper on gaming reforms, discover how EQ is helping gaming companies prepare for the potential data implications.
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EQ Exclusive Trend Analysis - FCA Complaints Statistics
Thursday, 30 June 2022EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.
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Building Regulation Around The Consumer
Wednesday, 23 February 2022Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.
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Letting Customer Voices Be Heard
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.
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How To Empower Colleagues To Support Consumers
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. EQ looks at the many factors to consider when deciding how to improve communications between organisations and customers.
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FCA Continues Customer Focus With New Consumer Duty Consultation
Tuesday, 25 January 2022EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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