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FCA Releases Latest Complaints Data
Friday, 28 April 2023As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.
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Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools
Tuesday, 25 April 2023The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.
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Motor Finance And Consumer Duty – Three Key Areas Of Focus
Tuesday, 25 April 2023EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.
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Complaints Persist As Consumer Duty Looms
Wednesday, 22 February 2023With the deadline for Consumer Duty compliance less than six months way, and expectations increase for financial services firms to put customers’ needs first, we review the latest FCA commentary on complaints data.
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Gaming And Betting Industry Told To Work Harder On Vulnerability Data
Thursday, 9 February 2023We preview the Government’s long-delayed white paper on gaming and betting reforms, and what this means for how operators gather, analyse and manage customer data.
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Prepayment Meters Under Scrutiny By Regulator And Government
Tuesday, 24 January 2023As the use of prepayment meters comes under scrutiny, we look at whether they are responsible. In this article, we discuss the situation and consider the focus areas for development.
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