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Services for Individuals
EQ looks at the key dates facing motor finance firms in 2025 and how firms are being proactive in preparing their business operations for what lies ahead in what will be a challenging year.
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Our Customer Resolutions experts explore what the most recent FCA complaints data can tell us about the current state of complaints handling across Financial Services.
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We summarise the latest complaints data from the FCA, highlighting trends in complaints handling volumes and performance from January-June 2024.
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Here, EQ looks at the challenges such staff are currently facing, and how to build stronger communication and engagement between consumers, front-line staff, and the wider business.
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As the use of Buy-Now-Pay-Later (BNPL) options increases, the way these companies engage with consumers is becoming a key talking point for both customer champions and regulators.
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How signs of vulnerability may typically present themselves and the ways organisations can address them, in their day-to-day dealings with customers.
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