EQ Views
FCA Reveals That Financial Services Complaints Are On The Rise Again
Wednesday, 25 October 2023EQ reviews the main talking points from the newly released complaints data from the FCA. With the Consumer Duty now rolled out, the regulator will be looking for improvement in this key area of customer service.
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A Conversation with Will Furzer, Head of Business Development
Monday, 23 October 2023Will talks to Anne-Marie Clarke, Director - Head of Corporate Governance in EQ’s advisory business.
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Integrating Your Complaints Management System for Maximum Benefits
Thursday, 19 October 2023Integration of a specialist complaints system was one of the top three priorities in a recent survey carried out by EQ. Recognising the challenge this presents for companies, we set out the benefits of such integration and how using specialist complaints systems can work more effectively alongside existing systems.
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Bulk Purchase Annuity Market Set For Further Growth
Monday, 9 October 2023Estimates suggest that 2023 is set to be a record-breaking year for the bulk purchase annuity (BPA) market, with a further surge in volumes expected over the next few years as pension scheme trustees increasingly look to BPA transactions as part of their de-risking strategy.
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British Pensioners Should Benefit from British Business Success
Tuesday, 3 October 2023According to the government, the Mansion House Reforms aim to secure the best possible outcome for pension savers, whilst prioritising a strong, diversified gilt market and strengthening the UK’s position as a leading financial centre.
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Government Working To “Revolutionise” Retirement Planning
Friday, 29 September 2023The UK Government has been working to progress its pensions dashboard initiative, which aims to “revolutionise” the way scheme members interact with their pensions.
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