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Customer Engagement

Using Data to Improve Complaints Handling

22 April 2022

Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations. 

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Capital Markets

2021 AGM Season Forecast

24 February 2021

With the impacts of COVID-19 hitting just as the season took off, “fraught” was the watchword of 2020’s AGMs

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Capital Markets

2020 IPO Review

20 January 2021

As we look back on market performance over 2020, we observe that the pandemic amplified something that had already begun to affect IPO activity in 2019: the revival of competition between east and west.

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Capital Markets

The IPO Review

Each quarter, we provide you with in-depth information on the latest listings as well as broader economic factors impacting the IPO market both in the UK and across the globe.

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Capital Markets

2020 AGM Season Forecast

20 February 2020

The ever-changing corporate landscape is making the AGM season a more uncertain time.

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Pensions

A Spanner in The Works For Pension Scheme Automation

20 January 2020

For as long as there have been pension schemes, there have been challenges with data. The final salary or defined benefit (DB) regime had a ’just-in-time’ attitude to errors, as there was time to make corrections during the production of annual statements, or before benefits were drawn. However, data is more than just a hygiene factor today.

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