EQ Views

EQ View On Digitisation Taskforce’s Interim Report

Friday, 29 September 2023

In the report there were a series of recommendations to mandate all shareholders into a nominee account, to achieve the full dematerialisation of the UK market.

Corporate Governance

The Effective Secretariat - Finding Your Rhythm

Thursday, 28 September 2023

In our recent webinar The Effective Company Secretariat, we explored the key facets of running an effective secretariat.

Customer Engagement

Utilising Complaints Management: A Strategic Pathway for Savings in the Rail Industry

Tuesday, 5 September 2023

We demonstrate the pivotal role of specialised complaints management systems in driving efficient complaint resolution processes and explore ways through which effective complaints management, translates into substantial long-term cost savings.

Customer Engagement

Transforming the Higher Education Complaints & Feedback Management Landscape

Friday, 25 August 2023

The increasing number of complaints within the higher education sector has raised concerns about the overall quality of education and student experiences. EQ reviews how the introduction of a specialised complaints management system holds significant promise in addressing this issue.

Customer Engagement

The Role A Specialised Complaints Management System Can Play Under The New Consumer Duty

Monday, 21 August 2023

The Consumer Duty adds an extra layer of responsibility to ensure fair treatment and transparency when dealing with consumers. EQ explores how using technology can help firms to effectively navigate these new regulatory requirements, while simultaneously enhancing customer satisfaction.

Capital Markets

EQ Expert: Steve Banfield

Wednesday, 9 August 2023

We caught up with Steve as part of The EQ Experts series that spotlights our talented colleagues here at Equiniti.