EQ Views

How To Empower Colleagues To Support Consumers

Monday, 21 February 2022

The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. EQ looks at the many factors to consider when deciding how to improve communications between organisations and customers.

Retirement Solutions

How To Prepare For Pensions Dashboards

Tuesday, 15 February 2022

Many of the tools for building financial resilience are already available in existing employee benefit ranges but a lack of employee awareness of them is costing businesses.

Customer Engagement

FCA Continues Customer Focus With New Consumer Duty Consultation

Tuesday, 25 January 2022

EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.

Corporate Governance

2022 January Proxy Governance Update

Tuesday, 25 January 2022

In our January 2022 Proxy Governance Update, the team from Boudicca from Equiniti review 2021 AGM activity and look ahead to the coming year.

Customer Engagement

As DNS Reaches A Key Milestone Of 250,000 Notifications, What Does That Mean For Users And Members?

Thursday, 13 January 2022

As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.

Capital Markets

Share Capital Resolutions During The 2021 AGM Season

Friday, 10 December 2021

The vast majority of companies of all sizes put forward a resolution at every AGM to give authority to the directors to allot shares in the company. The most common authority requested is for authority to allot up to two thirds of issued share capital.