The FCA has always had consumers at the heart of their regulatory agenda but this is going to another level in 2022. With the introduction of Consumer Duty coinciding with support for consumers just recovering from the pandemic and battling a cost of living crisis, financial services firms need to get to grips with multiple new initiatives.
Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer-focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.
EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.Read Our Article EXAMINING THE CONSUMER DUTY IN MORE DETAIL
Anthea Coulter from EQ Hazell Carr and Scott Woolveridge from Gain Credit recently sat down to discuss how operational resilience has taken centre stage.LISTEN TO OUR PODCAST ON OPERATIONAL RESILIENCE