Make positive change in the way you help your customers, with support from our practical customer resolution consultants.
By reviewing existing ways of working, stripping away legacy processes, and introducing automation, it’s possible to reduce internal resources and associated costs by up to 50%.
With EQ, you don’t have to contract, engage and manage multiple suppliers, we provide the people, processes, and technology. Simple. After all, we’re here to solve complex customer challenges.
Ours is a fresh approach to consultancy. Positive change can take place from day 1. Transforming the way you help your customers that little bit quicker. We get you going from the get-go.
Process improvements, operating model efficiencies, and cost-saving initiatives.
Better approaches to customer resolution challenges.
Unique solutions and capabilities from our connected services.
Complaint process optimisation
Regulatory expertise and customer outcomes
Rectification and customer treatments design
Solutions architecture, process re-engineering, and optimisation
Data analytics and augmentation
Unique insights into customer behaviour
Business strategy and operating model design
Project management and implementation
For over 20 years, EQ have delivered large-scale customer projects for some of the UK’s largest regulated businesses.
increase in employee productivity
cost saving achieved by outsourcing team
reduction in complaints volumes
quicker case resolution
saving achieved through automation
We’ve over 90 years’ experience in customer complaint management and consultancy.
Sue Bartlett
Managing Director
Sue leads the Customer Resolutions team and believes in maintaining close working relationships with our clients. With over 25 years of experience in technical and advisory roles in the banking and life and pensions sectors, Sue takes a very hands-on role in ensuring that we deliver great services.
Jonathan Britten
Consulting and Implementations Director
Jonathan brings an innovative approach to business process improvement and digital solutions. Having worked with regulated businesses for over 15 years, he has a wealth of experience in implementing process enhancements to optimise efficiency, reduce cost and improve customer resolutions.
Hayley Fellows
Client Services and Sales Director
Hayley brings 25 years of client services and operational experience to finding just the right solutions for our clients. Her practical approach to improving the customer resolutions operations for our clients means we can start making a difference to your business very quickly.
Consult. Design. Deliver. Solve your customer-facing challenges with EQ.
Get in touchLATEST WHITEPAPER
Read our latest whitepaper for customer service and complaints professional and discover approaches, hints, and tips to:
Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.
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In our best practice guide we highlight how automation, as part of the complaints management process, can support frontline customer service...
