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Services for Individuals
Lenders can help individuals in the economic recovery. In the age of accountable business, regtech goes beyond FCA compliance, to deliver with purpose. So how can lenders help if borrowers aren’t currently spending? They can help manage the burden of backdated payments.
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EQ Credit Services’ Martin Kisby, Director of Compliance provides comment on the FCA’s announcement to review the unsecured credit market following ‘The Woolard Review’. The review comes after the use of buy-now-pay-later credit nearly quadrupled in 2020 to £2.7bn in 2020.
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With increasing numbers of their customers falling into financial difficulty, utilities companies face a challenging winter of unpaid bills. But there is a solution – and it’s one that lies in a proactive approach combined with the right people and technology.
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EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
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Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.
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The Death Notification Service has allowed family members and friends to avoid having to make in excess of 175,000 phone calls to member organisations since its inception.
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