EQ Views
A Winning Approach To Consumer Duty
Tuesday, 17 January 2023With the compliance deadline for Consumer Duty a little over six months away EQ explores some of the key issues that financial services firms should be working on right now – and why embracing the process will give you a competitive edge.
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The Increasingly Complex World Of Motor Finance Complaints
Wednesday, 7 December 2022As complaints in the motor finance sector increase in number and complexity, EQ looks at the challenges the sector faces in keeping their customers happy, and their businesses profitable.
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Easing The Pressure On Mortgage Lenders
Monday, 5 December 2022EQ explores the rising tide of financial vulnerability in the mortgage market and the many challenges facing lenders in this climate. We also review the support available to them as they manage increasing numbers of complex customer situations.
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FCA Review Identifies £12 Million In Compensation To Be Paid To Struggling Borrowers
Thursday, 10 November 2022The FCA has identified that 70% of lenders have lessons to learn, and possibly compensation to pay, following their treatment of vulnerable customers during the pandemic.
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Evolving The Death Notification Service
Wednesday, 12 October 2022The Death Notification Service (DNS) is now firmly established as the industry leading solution for anyone wanting to make the process of death notification easier and less stressful.
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EQ Responds To Findings Of Recent Survey From The UK Commission On Bereavement
Tuesday, 11 October 2022On Thursday 6th October The UK Bereavement Commission, led by Marie Curie, released the findings of a survey of the recently bereaved which was undertaken over the summer. Stuart Simpson, our Head of End of Life Services at EQ, reviews the key findings.
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