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Paul's Story Explains The Difference The Death Notification Service Can Make For The Bereaved
Monday, 1 August 2022A customer called Paul explains why our Death Notification Service (DNS) proved so helpful when he sadly lost his mother and then, two years later, his father.
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Can You Steer Your Customers Through the Debt Crisis?
Tuesday, 26 July 2022The soaring cost of living is clearly posing challenges for everyone, including the financial services sector and the Financial Conduct Authority has reminded lenders of their responsibilities to vulnerable customers.
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How Can Utilities Firms Cope With The Debt Crisis?
Monday, 25 July 2022Utilities companies are at the sharp end of UK plc’s response to the cost of living crisis. Facing a surge in customers struggling to pay their bills, they’re under close scrutiny from the regulators.
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Are You Ready For The Gambling Reforms?
Wednesday, 13 July 2022As the industry awaits the Government’s White Paper on gaming reforms, discover how EQ is helping gaming companies prepare for the potential data implications.
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EQ Exclusive Trend Analysis - FCA Complaints Statistics
Thursday, 30 June 2022EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.
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Using Data to Improve Complaints Handling
Friday, 22 April 2022Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations.
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