EQ Views
Supporting Vulnerable Customers And Staff
Thursday, 16 December 2021Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.
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The Customer Focussed Future Of The Consumer Credit Sector
Friday, 19 November 2021The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.
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The Importance Of Operational Resilience
Monday, 1 November 2021Anthea Coulter from EQ Hazell Carr and Scott Woolveridge from Gain Credit recently sat down to discuss how operational resilience has taken centre stage.
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DNS User Story Reveals The Impact The Service Has On The Bereaved
Monday, 18 October 2021A customer using our Death Notification Service (DNS) has been so impressed with our service following the passing of her Mum last March she has written in to let us know her thoughts.
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Using Trouble-Shooting To Transform
Thursday, 9 September 2021Remediation is fundamental in highly regulated sectors. Explore the key stages of remediation analysis and understand how these lead to business transformation.
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Don’t Be Weak In Spotting Vulnerability
Thursday, 9 September 2021We offer some guidance on how to identify vulnerability and ask "Is a definition of a vulnerable consumer really as simple as the FCA’s?"
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