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In the current landscape of complex layers of financial regulation and an ever-changing regulatory environment, customer identification and verification has become an increasingly time-consuming effort, both at onboarding and throughout the customer journey
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The gap between good and bad customer service is widening in the utility sector. Both energy and water companies were identified as key culprits in overcharging customers and the CAB called for regulators to do more to tackle this growing problem, particularly with regard to vulnerable customers.
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The most common age of death for men has increased over the last four years, peaking in 2018. Stuart Simpson - Head of Equiniti Benefactor (our bereavement services that deal with more than 1,000 notifications of death in the UK each day) reflects on what this means for people.
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Climate change, customers, regulation, technology, skills and workforce. Those are the five pillars Utility Week believes underpin the future of utilities, leading to the radical transformation of the sector by 2050.
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Is there a more important time to get your customer service right than when dealing with a death? Based on our experience ensuring we offer a best practice bereavement process through our specialist Benefactor team, here are Equiniti’s tips on making that first touchpoint first-class.
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Scott Shields, Managing Director - Equiniti Charter, explains how client collaboration is key.
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