EQ Views
Understanding Customer Data Insights
Wednesday, 19 January 2022Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.
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As DNS Reaches A Key Milestone Of 250,000 Notifications, What Does That Mean For Users And Members?
Thursday, 13 January 2022As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.
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Supporting Vulnerable Customers And Staff
Thursday, 16 December 2021Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.
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The Customer Focussed Future Of The Consumer Credit Sector
Friday, 19 November 2021The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.
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The Importance Of Operational Resilience
Monday, 1 November 2021Anthea Coulter from EQ Hazell Carr and Scott Woolveridge from Gain Credit recently sat down to discuss how operational resilience has taken centre stage.
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DNS User Story Reveals The Impact The Service Has On The Bereaved
Monday, 18 October 2021A customer using our Death Notification Service (DNS) has been so impressed with our service following the passing of her Mum last March she has written in to let us know her thoughts.
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