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FCA Release Complaints Data For H2 2023
Thursday, 25 April 2024We review the latest complaints data from the Financial Conduct Authority.
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FCA Update For Motor Finance Firms On Financial Resources And Complaints Handling
Wednesday, 17 April 2024We summarise the FCA's recent update for motor finance firms where they set out their financial and operational expectations as their investigation into discretionary commission arrangements continues.
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Equiniti's Death Notification Service Reaches 500,000 Notifications: A Milestone Of Compassion And Efficiency
Wednesday, 14 February 2024Equiniti's Death Notification Service surpasses 500,000 notifications sent through the service. This highlights the service's efficiency and reliability, and underscores the compassion and sensitivity with which the DNS handles the delicate matter of death notifications.
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5 Reasons Why Complaints Management Is A Boardroom Issue
Thursday, 25 January 2024We examine how visibility of complaints and feedback at Board level can support business with both regulatory and ESG responsibilities.
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Rail Operations: Leveraging Technology For Enhanced Complaint Management And ORR Regulatory Reporting
Friday, 12 January 2024This report explores the integration of technology into complaint handling procedures, focusing on meeting the stringent requirements set forth by the Office of Rail and Road (ORR).
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FCA Extends The 8-week Deadline To Investigate Complaints About Motor Finance Discretionary Commissions
Thursday, 11 January 2024The FCA has announced it has decided to pause the 8-week deadline for motor finance firms as part of its ongoing investigation into discretionary commission complaints. We summarise this new development, and what firms can expect moving forward as the FCA and FOS continue to work through this complex issue.
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