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Key Trends In The FCA’s Complaints Data Reveal The Work To Be Done By Firms Under The Consumer Duty
Thursday, 14 December 2023With the H1 2023 FCA complaints data the last batch to be submitted before the Consumer Duty came into force in the summer, this will be the benchmark by which firms are judged when making improvements moving forward.
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Delivering A Global Solution To Benefit Local Consumers
Friday, 8 December 2023Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.
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The next steps following the Potter v Canada Square verdict on PPI commission claims
Monday, 20 November 2023With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.
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Water Company Invests In Measuring Customer Satisfaction
Thursday, 9 November 2023Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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Betting and Gaming Sector: Prioritising Customer Well-Being Through Effective Complaints Management
Thursday, 9 November 2023We look at 10 ways in which gambling firms can use complaints data to meet regulatory obligations, allow them to prioritise customer well-being, and take steps to mitigate the potential negative impacts of their services.
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The Road to Sustainable Growth: Why Fast-Growing FinTech Companies Must Prioritise Complaints Management
Monday, 6 November 2023FinTechs are transforming the way we handle finances, offering speed, convenience, and access to services like never before. However, managing customer service and complaints remains key and here, we explore why fast-growing FinTech companies should take complaints seriously.
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