EQ Views
Understanding And Adapting To Customer Vulnerabilities
Tuesday, 6 June 2023Learnings for the Extra Support Club Discussion Group, EQ reviews how regulated companies are acting decisively to support the increasingly complex needs of their vulnerable customers during the cost-of-living crisis.
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Gambling Firms Should Turn Regulation Into An Opportunity
Friday, 12 May 2023The Government’s proposed gambling reforms have prompted big headlines about the financial cost to the industry. But as customer care grows increasingly critical to brand value, does tighter regulation offer opportunities for forward-thinking firms?
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FCA Releases Latest Complaints Data
Friday, 28 April 2023As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.
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Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools
Tuesday, 25 April 2023The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.
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Motor Finance And Consumer Duty – Three Key Areas Of Focus
Tuesday, 25 April 2023EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.
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Designing Better Rectification and Remediation Programmes
Wednesday, 19 April 2023Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.
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