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Kier Case Study
Friday, 5 January 2024EQ was asked to work closely with Kier on the strategy to bring share plans to all employees, and the rollout of both high-tech and traditional solutions supported by consistent communications across a diverse workforce, many of whom are offline.
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Delivering A Global Solution To Benefit Local Consumers
Friday, 8 December 2023Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.
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Water Company Invests In Measuring Customer Satisfaction
Thursday, 9 November 2023Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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Driving Business Improvements For One Of The UK’s Leading Tour Operators
Thursday, 9 November 2023As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.
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The Deciding Factor Engaging Shareholders On Net Zero Initiatives
Friday, 6 October 2023EQ were asked by an international FTSE 250 client to support with their focus on climate change. By using our detailed ‘Net Zero Initiatives’ analytical report, the client gained fact-based insights into their investors’ involvement and interest in climate-change initiatives.
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Customer Satisfaction For Automotive Companies - A Case Study
Friday, 15 September 2023When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study.
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