EQ Views

Boosting Quality Of Service For A Leading Airline

Friday, 15 September 2023

Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.

Capital Markets

National Grid Case Study

Tuesday, 9 May 2023

Following the acquisition of UK network operator WPD, EQ worked with National Grid to ensure the smooth roll-out of Sharesave plan benefits to all 7,000 new employees within just two months. Read the case study here.

Capital Markets

AGMs Go Digital: M&S Case Study

Friday, 9 December 2022

M&S is a leading British retailer with a unique heritage, making them accountable to hundreds of thousands of shareholders, all of whom have different priorities.

Customer Engagement

Paul's Story Explains The Difference The Death Notification Service Can Make For The Bereaved

Monday, 1 August 2022

A customer called Paul explains why our Death Notification Service (DNS) proved so helpful when he sadly lost his mother and then, two years later, his father.

Without Boundaries Letting Customer Voices Be Heard 3

Capital Markets

Ceres Power Case Study

Thursday, 28 July 2022

Ceres Power embarked on a journey to encourage even greater employee participation in it's Sharesave scheme and ensure that an increasing number of new employees understood the benefits of the plan, resulting in an award-winning, rebranded communication campaign and an increase in employee engagement.

Capital Markets

Enhancing The M&S Approach To Shareholder Dormancy

Friday, 15 July 2022

To build upon their history of proactively tackling the issue of dormant shareholders, M&S amended their Articles of Association in 2021, these changes are now driving improved performance.