EQ Views
Award Winning Approach To Financial Education And Fostering Employee Share Ownership
Monday, 15 April 2024Drax Group plc, a global leader in sustainable energy solutions employing 3,400 individuals worldwide, with a significant workforce of 2,500 based in the UK, embarked on a transformative journey to foster employee participation and engagement through an innovative approach to its all-employee share plans.
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Delivering A Global Solution To Benefit Local Consumers
Friday, 8 December 2023Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.
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Water Company Invests In Measuring Customer Satisfaction
Thursday, 9 November 2023Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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The Deciding Factor Engaging Shareholders On Net Zero Initiatives
Friday, 6 October 2023EQ were asked by an international FTSE 250 client to support with their focus on climate change. By using our detailed ‘Net Zero Initiatives’ analytical report, the client gained fact-based insights into their investors’ involvement and interest in climate-change initiatives.
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Customer Satisfaction For Automotive Companies - A Case Study
Friday, 15 September 2023When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study.
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Boosting Quality Of Service For A Leading Airline
Friday, 15 September 2023Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.
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