EQ Views

Gambling Firms Should Turn Regulation Into An Opportunity

Friday, 12 May 2023

The Government’s proposed gambling reforms have prompted big headlines about the financial cost to the industry. But as customer care grows increasingly critical to brand value, does tighter regulation offer opportunities for forward-thinking firms?

Capital Markets

EQ Monthly Bulletin - May 2023

Thursday, 4 May 2023

Keeping you up-to-date with industry changes and news impacting the world of share registration and employee share plans.

Customer Engagement

FCA Releases Latest Complaints Data

Friday, 28 April 2023

As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.

Customer Engagement

Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools

Tuesday, 25 April 2023

The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.

Exclusive Trend Analysis Reveals Need For Quality Over Quantity In Financial Services Firmsôçö Complaint Handling 800X600

Customer Engagement

Motor Finance And Consumer Duty – Three Key Areas Of Focus

Tuesday, 25 April 2023

EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.

Capital Markets

Equiniti Supports M&S’s Digital Share Ownership Transformation

Wednesday, 19 April 2023

Digitisation of the share registration industry is long overdue and is a change that EQ strongly supports. The recent M&S ‘Share Your Voice’ campaign aligns with our view of how the industry could be developed for the better; maximising the benefit to companies and shareholders.