Customer expectations are ever-growing, and regulation adds more complexity. EQ’s specialist technology can help. With expert customer process knowledge, in regulated SMEs and enterprise organisations, we deliver the right tools at the right time.
Customer workflows and processes are automated, efficient and compliant. EQ’s award-winning case management and complaint management technology works for all regulated business.
MMX. Award-winning enterprise customer and complaints management platform from EQ. Configure to suit your needs and manage customer resolutions consistently across your
whole business. Creating a centre of excellence for customer relationships and revealing valuable customer intelligence for your organisation.
Pre-configured and cloud-based. EQ Complaints Professional enables best practice complaints handling for SME financial services firms. Transform and streamline the way you manage your regulated complaints.
EQ provides powerful tools for managing multiple operational and regulatory pressures. Transform your complaints handling operations with intelligent automation. Customer resolution and complaint management technology at its best.
Internal Pressures
External Pressures
Delivering large-scale customer-facing projects for over 20 years. Clients include 11 of the UK’s leading banks. As a regulated business ourselves, Equiniti provides services to over 36m consumers around the world.
CASE STUDY
We have helped a major retail bank to empower their 70,000 frontline employees worldwide to directly record any customer concerns or complaints. As a result of our solution, our client is now able to resolve 90% of these customer queries the first point of contact.
Transforming Complaint Handling - Read More
Combined, our team has over 90 years of experience in customer complaint management and consultancy.
Meet The Team
We preview the Government’s long-delayed white paper on gaming and betting reforms, and what this means for how operators gather, analyse an...
With the compliance deadline for Consumer Duty a little over six months away EQ explores some of the key issues that financial services firm...
With the deadline for Consumer Duty compliance less than six months way, and expectations increase for financial services firms to put custo...
Share your customer complaints and remediation challenges with us. We’re here to help.
Talk To Our Experts
Find Out More > 
Find Out More > 
Find Out More > 