Customer Remediation Technology Solutions

Increased Efficiency. Effortless Compliance. Improved Customer Engagement.

Customer expectations are ever-growing, and regulation adds more complexity. EQ's specialist technology can help. With expert customer process knowledge, in regulated SMEs and enterprise organisations, we deliver the right tools at the right time.

Customer workflows and processes are automated, efficient and compliant. EQ’s award-winning case management and complaint management technology works for all regulated business.

Bespoke Enterprise Technology Solutions

MMX. Award-winning enterprise customer and complaints management platform from EQ. Configure to suit your needs and manage customer resolutions consistently across your whole business. Creating a centre of excellence for customer relationships and revealing valuable customer intelligence for your organisation.

  • Full regulatory compliance - including FCA reporting
  • Flex and scale-up - to manage increasing regulatory changes
  • Robust reporting and analysis - supporting key business decisions

Discover what MMX can do for you

Pre-configured Hosted Technology Platform

Pre-configured and cloud-based. EQ Complaints Professional enables best practice complaints handling for SME financial services firms. Transform and streamline the way you manage your regulated complaints.

  • Automated workflows and reporting - FCA compliance made easy
  • Expertise at every step - reduce the risk to your business
  • Quick and fair resolutions - for consistent customer outcomes

Become a Complaints Pro with us

How Does Our Technology Support You?

EQ provides powerful tools for managing multiple operational and regulatory pressures. Transform your complaints handling operations with intelligent automation. Customer resolution and complaint management technology at its best.

 


EQ's Customer Resolution Expertise

Delivering large-scale customer-facing projects for over 20 years. Clients include 11 of the UK’s leading banks. As a regulated business ourselves, Equiniti provides services to over 36m consumers around the world.

40 %

of all UK regulated complaints are managed by EQ​

20 +

years' experience in regulated complaint handling

270 m

customers worldwide are served by our systems

55

financial services brands trust us to manage their complaints

CASE STUDY

Empowering Lloyds Staff To Improve Customer Service

We have helped Lloyds Banking Group to empower 70,000 frontline employees worldwide to directly record any customer concerns or complaints. As a result of our solution, Lloyds are now able to resolve 90% of these customer queries the first point of contact.

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Meet The Team

Meet EQ’s experts in business process and technology. We’re proud to work with the most highly regulated customer-facing organisations in the world.

Anthony

Anthony Eghan
Account Director

Anthony has over 20 years’ experience within the complaints software space and has worked with many firms across the Financial Services, Government, Transport & Travel, and Manufacturing sectors. Anthony believes in building strong long-lasting relationships with clients.

Connect

Jonathan

Jonathan Britten
Consulting and Implementations Director

Jonathan brings an innovative approach to business process improvement and digital solutions. Having worked with regulated businesses for over 15 years, he has a wealth of experience in implementing process enhancements to optimise efficiency, reduce cost and improve customer resolutions.

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Hayley

Hayley Fellows
Client Services and Sales Director

Hayley brings 25 years of client services and operational experience to finding just the right solutions for our clients. Her practical approach to improving the customer resolutions operations for our clients means we can start making a difference to your business very quickly.

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