EQ Views
Building Regulation Around The Consumer
Wednesday, 23 February 2022Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.
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Letting Customer Voices Be Heard
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.
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How To Empower Colleagues To Support Consumers
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. EQ looks at the many factors to consider when deciding how to improve communications between organisations and customers.
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FCA Continues Customer Focus With New Consumer Duty Consultation
Tuesday, 25 January 2022EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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Understanding Customer Data Insights
Wednesday, 19 January 2022Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.
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As DNS Reaches A Key Milestone Of 250,000 Notifications, What Does That Mean For Users And Members?
Thursday, 13 January 2022As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.
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