EQ Views
Preparing For New Regulation Of Buy Now Pay Later
Thursday, 1 August 2024As the use of Buy-Now-Pay-Later (BNPL) options increases, the way these companies engage with consumers is becoming a key talking point for both customer champions and regulators.
Read More
How To Spot And Help Vulnerable Customers
Monday, 1 July 2024How signs of vulnerability may typically present themselves and the ways organisations can address them, in their day-to-day dealings with customers.
Read More
FCA Complaints Data Highlights Progress And Challenges For Financial Services Firms Under The Consumer Duty
Tuesday, 18 June 2024Read our complaints data experts deep dive analysis of the FCA's complaints data, highlighting the key areas for financial services firms to work on to improve performance in line with Consumer Duty.
Read More
Automating Complaints Handling for Financial Services Firms
Friday, 17 May 2024In our best practice guide we highlight how automation, as part of the complaints management process, can support frontline customer service teams to continue delivering exceptional customer outcomes.
Read More
Practical Hints And Tips For Working With The FOS
Friday, 26 April 2024At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.
Read More
Streamlining The Resolution Of EQ’s Customer Complaints Using Industry-leading In-house MMX Software
Thursday, 25 April 2024EQ’s proprietary complaints resolution platform, MMX, is now being used inhouse by Equiniti. This continuous first-hand experience of our software will provide both short and long-term benefits including first-class complaint resolution, optimal user experience, and ongoing product development.
Read More