EQ Views - Equiniti

Customer Engagement

Streamlining The Resolution Of EQ’s Customer Complaints Using Industry-leading In-house MMX Software

Thursday, 25 April 2024

EQ’s proprietary complaints resolution platform, MMX, is now being used inhouse by Equiniti. This continuous first-hand experience of our software will provide both short and long-term benefits including first-class complaint resolution, optimal user experience, and ongoing product development.

Business People Having A Discussion Over A Project TN

Customer Engagement

FCA Release Complaints Data For H2 2023

Thursday, 25 April 2024

We review the latest complaints data from the Financial Conduct Authority.

Customer Engagement

FCA Update For Motor Finance Firms On Financial Resources And Complaints Handling

Wednesday, 17 April 2024

We summarise the FCA's recent update for motor finance firms where they set out their financial and operational expectations as their investigation into discretionary commission arrangements continues.

Equiniti's DNS Reaches 500,000 Notifications

Customer Engagement

Equiniti's Death Notification Service Reaches 500,000 Notifications: A Milestone Of Compassion And Efficiency

Wednesday, 14 February 2024

Equiniti's Death Notification Service surpasses 500,000 notifications sent through the service. This highlights the service's efficiency and reliability, and underscores the compassion and sensitivity with which the DNS handles the delicate matter of death notifications.

Five Reasons Why Complaints Management Is A Boardroom Issue

Customer Engagement

5 Reasons Why Complaints Management Is A Boardroom Issue

Thursday, 25 January 2024

We examine how visibility of complaints and feedback at Board level can support business with both regulatory and ESG responsibilities.

Customer Engagement

Rail Operations: Leveraging Technology For Enhanced Complaint Management And ORR Regulatory Reporting

Friday, 12 January 2024

This report explores the integration of technology into complaint handling procedures, focusing on meeting the stringent requirements set forth by the Office of Rail and Road (ORR).