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FCA Complaints Data Highlights Progress And Challenges For Financial Services Firms Under The Consumer Duty
Tuesday, 18 June 2024Read our complaints data experts deep dive analysis of the FCA's complaints data, highlighting the key areas for financial services firms to work on to improve performance in line with Consumer Duty.
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Transforming Complaint Handling For Financial Services Organisations
Thursday, 13 June 2024As an example of the extraordinary trust and confidence our clients place in us, EQ Customer Resolutions has deployed Europe’s largest complaint handling system for one of the UK's major retail banks, reaching 70,000 users.
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Automating Complaints Handling for Financial Services Firms
Friday, 17 May 2024In our best practice guide we highlight how automation, as part of the complaints management process, can support frontline customer service teams to continue delivering exceptional customer outcomes.
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Practical Hints And Tips For Working With The FOS
Friday, 26 April 2024At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.
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Streamlining The Resolution Of EQ’s Customer Complaints Using Industry-leading In-house MMX Software
Thursday, 25 April 2024EQ’s proprietary complaints resolution platform, MMX, is now being used inhouse by Equiniti. This continuous first-hand experience of our software will provide both short and long-term benefits including first-class complaint resolution, optimal user experience, and ongoing product development.
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FCA Release Complaints Data For H2 2023
Thursday, 25 April 2024We review the latest complaints data from the Financial Conduct Authority.
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