EQ Views

Betting and Gaming Sector: Prioritising Customer Well-Being Through Effective Complaints Management

Thursday, 9 November 2023

We look at 10 ways in which gambling firms can use complaints data to meet regulatory obligations, allow them to prioritise customer well-being, and take steps to mitigate the potential negative impacts of their services.

Customer Engagement

The Road to Sustainable Growth: Why Fast-Growing FinTech Companies Must Prioritise Complaints Management

Monday, 6 November 2023

FinTechs are transforming the way we handle finances, offering speed, convenience, and access to services like never before. However, managing customer service and complaints remains key and here, we explore why fast-growing FinTech companies should take complaints seriously.

Customer Engagement

FCA Reveals That Financial Services Complaints Are On The Rise Again

Wednesday, 25 October 2023

EQ reviews the main talking points from the newly released complaints data from the FCA. With the Consumer Duty now rolled out, the regulator will be looking for improvement in this key area of customer service.

Customer Engagement

Integrating Your Complaints Management System for Maximum Benefits

Thursday, 19 October 2023

Integration of a specialist complaints system was one of the top three priorities in a recent survey carried out by EQ. Recognising the challenge this presents for companies, we set out the benefits of such integration and how using specialist complaints systems can work more effectively alongside existing systems.

Customer Engagement

Customer Satisfaction For Automotive Companies - A Case Study

Friday, 15 September 2023

When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study.

Customer Engagement

Boosting Quality Of Service For A Leading Airline

Friday, 15 September 2023

Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.