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Equiniti Easing The Pressure On Mortgage Lenders
article Customer Engagement

Easing The Pressure On Mortgage Lenders

Monday, 5 December 2022

EQ explores the rising tide of financial vulnerability in the mortgage market and the many challenges facing lenders in this climate. We also review the support available to them as they manage increasing numbers of complex customer situations.

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FCA Review Results
article Customer Engagement

FCA Review Identifies £12 Million In Compensation To Be Paid To Struggling Borrowers

Thursday, 10 November 2022

The FCA has identified that 70% of lenders have lessons to learn, and possibly compensation to pay, following their treatment of vulnerable customers during the pandemic.

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The Importance Of Partnerships In Effective Business Operations 800X600
article Customer Engagement

The importance of partnerships in effective business operations

Tuesday, 1 November 2022

In this article, Anthea Coulter examines the key role that partnerships play in creating the optimal operational model for your business.

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EQ Evolving The Death Notification Service
article Customer Engagement

Evolving The Death Notification Service

Wednesday, 12 October 2022

The Death Notification Service (DNS) is now firmly established as the industry leading solution for anyone wanting to make the process of death notification easier and less stressful.

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Survey From The UK Bereavement Commission
article Customer Engagement

EQ Responds To Findings Of Recent Survey From The UK Commission On Bereavement

Tuesday, 11 October 2022

On Thursday 6th October The UK Bereavement Commission, led by Marie Curie, released the findings of a survey of the recently bereaved which was undertaken over the summer. Stuart Simpson, our Head of End of Life Services at EQ, reviews the key findings.

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EQ Credit Services Buy Now Pay Later
article Customer Engagement

FCA Warns Buy Now Pay Later Firms About Misleading Adverts

Thursday, 22 September 2022

The FCA has indicated that it will be proactively monitoring all BNPL advertisements and those failing to comply with the rules could result in a fine, withdrawal of permissions, or a criminal offence.

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