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Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.
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When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study.
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Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.
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A customer called Paul explains why our Death Notification Service (DNS) proved so helpful when he sadly lost his mother and then, two years later, his father.
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EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service. Here’s what she had to say about why Paragon joined, and her thoughts on DNS overall.
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