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Delivering A Global Solution To Benefit Local Consumers 800X600
casestudy Customer Engagement

Delivering A Global Solution To Benefit Local Consumers

Friday, 8 December 2023

Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.

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Woman Talking On Phone
casestudy Customer Engagement

Water Company Invests In Measuring Customer Satisfaction

Thursday, 9 November 2023

Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology. 

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Tour Operator Case Study 800X600
casestudy Customer Engagement

Driving Business Improvements For One Of The UK’s Leading Tour Operators

Thursday, 9 November 2023

As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.

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Customer Satisfaction For Automotive Companies
casestudy Customer Engagement

Customer Satisfaction For Automotive Companies - A Case Study

Friday, 15 September 2023

When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study. 

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Boosting Quality Of Service For A Leading Airline
casestudy Customer Engagement

Boosting Quality Of Service For A Leading Airline

Friday, 15 September 2023

Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.

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DNS Case Study Imagery2
casestudy Customer Engagement

Paul's Story Explains The Difference The Death Notification Service Can Make For The Bereaved

Monday, 1 August 2022

A customer called Paul explains why our Death Notification Service (DNS) proved so helpful when he sadly lost his mother and then, two years later, his father.

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