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Transforming Complaint Handling For Financial Services Organisations
Thursday, 13 June 2024As an example of the extraordinary trust and confidence our clients place in us, EQ Customer Resolutions has deployed Europe’s largest complaint handling system for one of the UK's major retail banks, reaching 70,000 users.
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Delivering A Global Solution To Benefit Local Consumers
Friday, 8 December 2023Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.
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Water Company Invests In Measuring Customer Satisfaction
Thursday, 9 November 2023Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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Driving Business Improvements For One Of The UK’s Leading Tour Operators
Thursday, 9 November 2023As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.
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Customer Satisfaction For Automotive Companies - A Case Study
Friday, 15 September 2023When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study.
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Boosting Quality Of Service For A Leading Airline
Friday, 15 September 2023Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.
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