Login
Services for Individuals
We summarise the latest complaints data from the FCA, highlighting trends in complaints handling volumes and performance from January-June 2024.
Read More
Here, EQ looks at the challenges such staff are currently facing, and how to build stronger communication and engagement between consumers, front-line staff, and the wider business.
Read More
As the use of Buy-Now-Pay-Later (BNPL) options increases, the way these companies engage with consumers is becoming a key talking point for both customer champions and regulators.
Read More
How signs of vulnerability may typically present themselves and the ways organisations can address them, in their day-to-day dealings with customers.
Read More
Read our complaints data experts deep dive analysis of the FCA's complaints data, highlighting the key areas for financial services firms to work on to improve performance in line with Consumer Duty.
Read More
As an example of the extraordinary trust and confidence our clients place in us, EQ Customer Resolutions has deployed Europe’s largest complaint handling system for one of the UK's major retail banks, reaching 70,000 users.
Read More