EQ Views

EQ Experts Series - Alex Cook

In this Q&A Alex Cook, Account Director at EQ Customer Resolutions lets us into his world and gives us insight into his career and what it's like working for EQ.

FCA Complaints Reporting Changes – With Six Months To Go, Is Your Firm Ready?

The FCA’s biggest overhaul of complaints reporting in years comes into force in January 2027. Our Customer Resolutions experts review the key considerations for firms as they prepare for this new way of reporting. 

Handling Volume Spikes: Scaling BNPL Customer Operations Safely

With new regulation set to drive a surge in customer demand, complexity, and risk from July 2026, we explore how BNPL firms can scale safely, maintain control, and protect outcomes.

How Insight Led Complaint Handling Makes The Difference

Preparing for FCA Buy Now Pay Later Regulation

With the FCA confirming the package of regulations that BNPL firms need to adhere to, we review what steps they need to take now to be fully compliant by the FCA's deadline. 

FCA Releases Motor Finance Redress Scheme Update

As the FCA publishes an update regarding the proposed consumer redress scheme for motor finance lenders, EQ Customer Resolutions share our initial thoughts on the revised approach and the potential impacts for operationalising the scheme.