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Customer Engagement

The Importance Of Operational Resilience

Monday, 1 November 2021

Anthea Coulter from EQ Hazell Carr and Scott Woolveridge from Gain Credit recently sat down to discuss how operational resilience has taken centre stage.

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article Customer Engagement

DNS User Story Reveals The Impact The Service Has On The Bereaved

Monday, 18 October 2021

A customer using our Death Notification Service (DNS) has been so impressed with our service following the passing of her Mum last March she has written in to let us know her thoughts.

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article Customer Engagement

Using Trouble-Shooting To Transform

Thursday, 9 September 2021

Remediation is fundamental in highly regulated sectors. Explore the key stages of remediation analysis and understand how these lead to business transformation.

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article Customer Engagement

Don’t Be Weak In Spotting Vulnerability

Thursday, 9 September 2021

We offer some guidance on how to identify vulnerability and ask "Is a definition of a vulnerable consumer really as simple as the FCA’s?"

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article Customer Engagement

Remediation Resource: Should You In Or Outsource?

Thursday, 9 September 2021

When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator and executive management. We look at whether in or outsourcing can provide the answer.

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article Customer Engagement

How To Prepare For Vulnerable Customers: Care At Scale

Thursday, 9 September 2021

Anthea Coulter, Account Director, Hazell Carr considers why and how organisations should boost consumer and business debt management services now.

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