EQ Views
How To Empower Colleagues To Support Consumers
Monday, 21 February 2022The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. EQ looks at the many factors to consider when deciding how to improve communications between organisations and customers.
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FCA Continues Customer Focus With New Consumer Duty Consultation
Tuesday, 25 January 2022EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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Understanding Customer Data Insights
Wednesday, 19 January 2022Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.
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As DNS Reaches A Key Milestone Of 250,000 Notifications, What Does That Mean For Users And Members?
Thursday, 13 January 2022As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.
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Supporting Vulnerable Customers And Staff
Thursday, 16 December 2021Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.
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The Customer Focussed Future Of The Consumer Credit Sector
Friday, 19 November 2021The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.
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