EQ Views
Rail Operations: Leveraging Technology For Enhanced Complaint Management And ORR Regulatory Reporting
Friday, 12 January 2024This report explores the integration of technology into complaint handling procedures, focusing on meeting the stringent requirements set forth by the Office of Rail and Road (ORR).
Read More
FCA Extends The 8-week Deadline To Investigate Complaints About Motor Finance Discretionary Commissions
Thursday, 11 January 2024The FCA has announced it has decided to pause the 8-week deadline for motor finance firms as part of its ongoing investigation into discretionary commission complaints. We summarise this new development, and what firms can expect moving forward as the FCA and FOS continue to work through this complex issue.
Read More
Key Trends In The FCA’s Complaints Data Reveal The Work To Be Done By Firms Under The Consumer Duty
Thursday, 14 December 2023With the H1 2023 FCA complaints data the last batch to be submitted before the Consumer Duty came into force in the summer, this will be the benchmark by which firms are judged when making improvements moving forward.
Read More
Delivering A Global Solution To Benefit Local Consumers
Friday, 8 December 2023Our client, an international retail bank, is deploying the MMX Enterprise Complaints Management platform in over 26 countries to create a global system that delivers locally tailored customer care.
Read More
The next steps following the Potter v Canada Square verdict on PPI commission claims
Monday, 20 November 2023With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.
Read More
Water Company Invests In Measuring Customer Satisfaction
Thursday, 9 November 2023Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
Read More