EQ Views
A Review of Complaints Handling In Financial Services
Wednesday, 22 January 2025Our Customer Resolutions experts explore what the most recent FCA complaints data can tell us about the current state of complaints handling across Financial Services.
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Modernising The UK Financial Services Redress System – Change Is On The Horizon
Wednesday, 4 December 2024In this article we look at the current challenges in the UK redress system, discuss The Call for Input, and consider why effective redress handling is so important.
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FCA complaints data for H1 2024 reveals small decrease in new complaints.
Thursday, 24 October 2024We summarise the latest complaints data from the FCA, highlighting trends in complaints handling volumes and performance from January-June 2024.
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Building Strong Colleague And Customer Relationships
Monday, 5 August 2024Here, EQ looks at the challenges such staff are currently facing, and how to build stronger communication and engagement between consumers, front-line staff, and the wider business.
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Preparing For New Regulation Of Buy Now Pay Later
Thursday, 1 August 2024As the use of Buy-Now-Pay-Later (BNPL) options increases, the way these companies engage with consumers is becoming a key talking point for both customer champions and regulators.
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How To Spot And Help Vulnerable Customers
Monday, 1 July 2024How signs of vulnerability may typically present themselves and the ways organisations can address them, in their day-to-day dealings with customers.
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