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Customer Satisfaction For Automotive Companies - A Case Study
Friday, 15 September 2023When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study.
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Boosting Quality Of Service For A Leading Airline
Friday, 15 September 2023Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.
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Utilising Complaints Management: A Strategic Pathway for Savings in the Rail Industry
Tuesday, 5 September 2023We demonstrate the pivotal role of specialised complaints management systems in driving efficient complaint resolution processes and explore ways through which effective complaints management, translates into substantial long-term cost savings.
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Transforming the Higher Education Complaints & Feedback Management Landscape
Friday, 25 August 2023The increasing number of complaints within the higher education sector has raised concerns about the overall quality of education and student experiences. EQ reviews how the introduction of a specialised complaints management system holds significant promise in addressing this issue.
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The Role A Specialised Complaints Management System Can Play Under The New Consumer Duty
Monday, 21 August 2023The Consumer Duty adds an extra layer of responsibility to ensure fair treatment and transparency when dealing with consumers. EQ explores how using technology can help firms to effectively navigate these new regulatory requirements, while simultaneously enhancing customer satisfaction.
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FCA Complaints Data Trends And the Role Of Root Cause Analysis
Thursday, 15 June 2023The latest FCA data indicates that many firms are firefighting rather than maximising root cause analysis to reduce complaints. We look at how companies can turn this around and put their data to work.
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