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Utilities companies are at the sharp end of UK plc’s response to the cost of living crisis. Facing a surge in customers struggling to pay their bills, they’re under close scrutiny from the regulators.
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As the industry awaits the Government’s White Paper on gaming reforms, discover how EQ is helping gaming companies prepare for the potential data implications.
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EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.
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Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations.
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Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.
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The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.
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