EQ Views
Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors
Thursday, 20 May 2021EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
Read More
Customer Experience And Bereavement - Three Key Areas Of Focus
Tuesday, 23 March 2021Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.
Read More
When EQ Met Proxymity
Monday, 23 November 2020We have partnered with Proxymity, an end-to-end proxy voting platform, to simplify and speed up the proxy-voting process.
Read More
How To Address Dormancy On Your Share Register
Friday, 13 November 2020It is estimated that over 10 million people from across the financial services sector have lost track of their investments.
Read More
Time To Forget What We Know About The ‘Average’ Customer
Friday, 18 September 2020Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design.
Read More
What Is The Difference Between GMP Rectification And GMP Equalisation?
Thursday, 3 September 2020If you thought you’d already dealt with guaranteed minimum pensions (GMPs), unfortunately, you have probably only just scratched the surface.
Read More